Getting Started Guide for Truvami Smart Label

Step-by-step instructions for setting up the Truvami Smart Label

Installation instructions are also available in the Smart Label Onboarding document.

Activate your device

1. Charge the Truvami® smart label

The smart label uses the ambient indoor light as an energy source. The optimal exposure is around 1000 lux and a full charge can take up to 2 days.

2. Short press on the power button activates the tracker

After pressing the power button and releasing it, the LED will blink 5 times in green. After a few seconds, the LED will blink again 3 times in green to indicate a successful join to the network.

If the tracker cannot join the network, the LED will blink in red. 
It will try automatically to join the network until being successful. 

3. Click on the activation link that you have received by email

It will take you to the https://dashboard.truvami.com page where you can set your password.

Troubleshooting

If the device fails to join, consider the following list of workarounds:

1. Check your LoRaWAN coverage.

If applicable, plug in your LoRaWAN Gateway. In case you have your own network server, check on there if data is coming through.

2. Check if battery is fully charged:

Leave the smart label exposed to constant indoor lighting for one day and try step 2 again.

3. Reset the Smart Label

To reset your Truvami Smart Label, you will need to switch it off and then switch it on again.

Steps

Switch Off

• Press and hold the power button firmly for 10 seconds.

• Release the button – the device will power down.

Switch On

• Press the power button firmly for 1 second..

• The device will restart and is now reset.