Skip to main content

Frequently Asked Questions about the Truvami Smart Label

1. General​

What is the Truvami Smart Label?​

The Smart Label is a lightweight, photovoltaic tracker that helps you locate your assets using WiFi, GNSS, and LoRaWAN technology. Battery-free, the Smart Label provides an autonomous, safe, and sustainable alternative to traditional tracking solutions.

How does the Smart Label acquire location?​

  • WiFi Sniffing: Uses nearby WiFi networks for efficient localization.
  • Assisted GNSS Scan: Activated if fewer than 3 WiFi networks are detected.
  • LoRaWAN Localization (optional): Available with certain subscriptions, useful when WiFi or GNSS are unavailable.

2. Power & Charging​

How is the Smart Label powered?​

It charges using ambient indoor light through built-in photovoltaic cells.

How long does charging take?​

⚡ A full charge under optimal conditions (around 1000 lux) can take up to 2 days.

Can I charge it in direct sunlight?​

☀ No. Direct, high-intensity sunlight may damage the organic photovoltaic cells.

How does the Smart Label behave with different energy levels?​

  • above 40% Normal operations
  • 20–40% Limited operations
  • below 20% Low-power operations

3. Modes & Configuration​

What operation modes are available?​

  • High Performance Mode: Updates every 6h (steady) / 20 min (moving)
  • Balanced Mode: Updates every 12h (steady) / 1h (moving)
  • Power Saving Mode: Updates every 24h (steady) / 1h (moving)

Which mode should I choose?​

💡 Select based on your use case. If the battery drains too quickly, reduce the frequency of updates.

4. Installation & Handling​

How do I install the Smart Label?​

  1. Clean the surface (dust, oil, grease) with a suitable cleaner.
  2. Ensure it’s dry.
  3. Remove protective film, place the label, and press firmly.

⚠️ Important:

  • Only install at room temperature (~20°C).
  • Use a spacer(at least 1mm) when applying to metal surfaces.

Are there handling precautions?​

Yes. 🚫 Avoid bending, sharp impacts, immersion in water, and removing the Velcro before installation. Also, no direct, high-intensity sunlight as it may damage the organic photovoltaic cells.

5. Activation & Connectivity​

How do I activate the device?​

  • 🔘 Short press the power button.
  • 🟢 LED blinks 5x green → starting.
  • 🟢 LED blinks 3x green → successfully joined network.
  • 🔴 LED blinks red → connection failed (device retries automatically).

I pressed the button but I don’t see any LED light. What does it mean?​

This can mean two things:

  1. The device is already activated.
  2. The device needs to harvest more energy.

👉 Please check the Truvami Dashboard for messages.
☀️ If nothing appears, place the label under good indoor lighting for up to two days to recharge.

How do I check LoRaWAN connection?​

  • Confirm your LoRaWAN Network Server (e.g., Swisscom, TTI) is configured.
  • Check for messages in the Truvami Dashboard.
  • If no signal, test with a LoRaWAN coverage tester and add a gateway if needed.

6. Dashboard & Data​

What can I see in the Dashboard?​

  • Overview Page: Map with all active trackers.
  • Tracker Table: Last activity & search by ID/name.
  • Device Details: Recorded positions, events, and data over selected timeframes.

The battery value doesn’t go beyond 60% despite being in optimal charging conditions. Why is that?​

The Smart Label’s maximum charge value is 3.6V. The displayed percentage will be corrected with the next release of the Truvami dashboard.

7. Support & Resources​

Where can I find more information?​

Who do I contact for help?​

💬 Please open a support ticket at truvami.com/service-request.