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Getting Started Guide of tag XL

This document details the step-by-step instructions about how to set up the truvami tag XL.​

Versions: 1.0.0
Date: 2024-04-15

1. Activate your device​

Activation should be done at location of deployment for accurate geolocation measurements:

  1. Pull the battery tab

  2. Tighten the screws using a screwdriver ensuring the housing is watertight

  3. Wait for the until the following three melodies have been played:

    • first melody: sounds after reset

    • second melody: join attempt to network was successful

    • third melody: time synchronization was successful, application starts

In case join attempt was unsuccessful, reset the device using a magnet and hold it for 8 seconds.

Troubleshooting​

In the event that the device fails to join, consider the following list of workarounds:

1. Reset the device using the magnet:​

Hold the magnet against the front side of the housing for at least 10 seconds. The device should restart, accompanied by the truvami startup melody. If the melody plays but the device remains unjoined, repeat the claim process outlined in the getting started guide. If the startup melody does not play, proceed to step 2.

2. Replace the batteries.​

The truvami startup melody should commence after a few seconds. If the startup melody does not play, proceed to step number 3.

3. Submit a ticket to the truvami team, and we will provide support as promptly as possible.​

In order to do so, write an email to our technical support team: [email protected]